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How AI is transforming document management in business services

A conversation between GeONE, CROP and VGD on practical AI

On the recent global M-Files partner conference in Athens, one thing became clear: Artificial Intelligence and document management is no longer a gimmick. It is fundamentally changing how business services companies handle their information.

During an inspiring conversation between Anthony Boers of GeONE, Sigurd Felix of CROP accountants and Miguel Storme of VGD, the power of AI in practice was discussed in detail. What followed was a realistic look at how smart technology dramatically improves organisations' information management.

From growth to grip: M-Files as a strategic foundation

The robust growth M-Files is experiencing is not accidental. More and more organisations recognise that traditional document management systems fail in a world where data explodes in size and complexity every day. M-Files offers an inventive answer: structure without rigid folders and powerful AI that not only eases users' work, but also makes it more valuable. Perhaps most striking: an impressive and far-reaching integration with Microsoft 365.

"M-Files not only complements Microsoft 365, it makes it smarter and more powerful," Sigurd Felix noted. "It brings intelligence where Microsoft itself does not yet do so. Think automatic metadata, version control and document relations, but also lifecycle management and compliance."

AI that really adds value

What makes the AI in M-Files so special? Its practical application. Not just as a nice-to-have, but as a smart engine behind smart information management. For example, the AI in M-Files automatically recognises the type of document. M-Files understands in detail what the document is about and how it relates to other documents and information in the organisation. This is all done based on automatically assigned metadata, without the user having to spend time on it manually.

Miguel Storme of VGD summed it up aptly: "Without proper classification, AI remains superficial. Only when you really understand information can you work with it intelligently. M-Files makes our other applications perform better, because the basics are right."

Unstructured data becomes a goldmine

One of the biggest challenges for business service providers is accessing unstructured data. Think e-mails, documents or customer files. M-Files turns this fragmented mountain of information into a classified, structured and searchable whole. Through AI-driven classification, hidden knowledge is uncovered, compliance is simplified and collaboration is optimised.

Miguel Storme: "The best part is that users don't have to change anything about the way they work. Everyone continues to work in their familiar Microsoft 365 environment such as Teams and Outlook, but suddenly gets a lot more control over documents."

Miguel Storme, Anthony Boers and Sigurd Felix in conversation on AI

Ready for enterprise scale

What characterises GeONE's specials is that they work with complex, knowledge-intensive organisations. Think accountants, legal and financial service providers and consulting firms. Organisations that run on trust, precision and information. M-Files scales effortlessly with this complexity.

Anthony Boers of GeONE concludes with a clear message: "Document management should not be an obstacle. It should speed you up. With M-Files and its built-in AI, you create an information structure that adapts to your business, not the other way around."

Take the step to a strategic advantage today

Artificial Intelligence and document management are no longer separate worlds. Thanks to M-Files, organisations in business services can finally make full use of their information. Whether for compliance, efficiency or innovation: getting a grip on data starts with intelligent document classification.

Wondering what M-Files can do for your organisation? Schedule an online demo or Try M-Files today. And make document management a strategic advantage.

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